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Haven Amsterdam
Contact & Services
At this page you will find the Port of Amsterdam Maritime Department contact information. The Amsterdam port region offers excellent facilities for shipping companies, vessels and crew. It is possible to have repairs conducted on your vessel, to dispose of waste or to purchase medicines. The port offers a wide range of different services. At Maritime Services you will find a list of service providers.
Nautical alarm number: 0800 0230405
This number is only for within the Netherlands, for reporting incidents on the water or in harbour areas adjacent to the water. Give the location, nature of the incident, your name and telephone number.
Complaints
Do you have a complaint? Please call the local complaints line: 020-5234666 or complete the online complaints form
Supervision, Environment and Safety (Toezicht Milieu and Veiligheid, TMV)
Visitors address
De Ruijterkade 7, Amsterdam
Post address
Postbus 19406, 1000 GK Amsterdam
Telephone, fax, e-mail
Tel.: 020-6221515
Fax.:020-6254015
E-mail
Office hours
07:00-22:00
Outside office hours, phone calls are automatically redirected
Port Operations Centre (Haven Operatie Centrum, HOC)
Visitors address
Seinpostweg 19, IJmuiden
Post address
Postbus 19406, 1000 GK Amsterdam
Telephone, fax, e-mail
Tel.: 020-5234778
Fax.: 020-5234800
E-mail
Office hours
24 hours a day
Hazardous Substances and Environmental Team (Team Gevaarlijke Stoffen en Milieu, GS&M)
Visitors address
De Ruijterkade 7, Amsterdam
Post address
Postbus 19406, 1000 GK Amsterdam
Telephone, fax, e-mail
Tel.: 020-6239130
Fax.: 020-6266215
E-mail
Office hours
07:00-22:00
Outside of these (openings) hours, your call will be redirected to the Traffic Team Leader who will contact the inspector on duty.
Ship-generated waste
Visitors address
De Ruijterkade 7, Amsterdam
Post address
Postbus 19406
1000 GK Amsterdam
Telephone, fax, e-mail
Tel.: 020-5234769
E-mail
Office hours
09:00-16:00
River cruise
Visitors address
De Ruijterkade 7, Amsterdam
Post address
Postbus 19406, 1000 GK Amsterdam
Telephone, fax, e-mail
Tel.: 020-5234782
Fax.:020-5234282
E-mail
Office hours
08:00-16:00
Port Security
Visitors address
De Ruijterkade 7, Amsterdam
Post address
Postbus 19406, 1000 GK Amsterdam
Telephone, fax, e-mail
Tel: 020-5234802
Fax: 020-5234302
Office hours
09:00 - 17:00
Sea-going vessels: Application procedure
Information concerning the arrival of sea-going vessels (in dutch).
Sea-going vessels: General Conditions & Tariffs
The general conditions and tariffs, (including list of tariffs and port map) apply to sea-going vessels calling in at the port. More information on conditions and tariffs (in dutch).
Sea port dues, quayage, mooring fees
If you are calling in at the Port of Amsterdam and/or using the port's services, then please fill in the port dues form. More information on port dues.
Amsterdam's inland waterway management
The Inland Waterway Management Service (BBA) is a municipal organisation. The BBA operates the bridges, locks and water-retaining structures in Amsterdam. Additionally, it levies and collects port dues on behalf of the pleasure boating and professional shipping sector, and issues permits for houseboats and events on the water. Please fore information and the tariffs on the website binnenwaterbeheer.amsterdam.nl (in dutch).
Portbase Port Community System
Thanks to the Port Community System, the days when companies had to develop and maintain a whole range of bilateral connections are over. All the information exchange in the ports now runs efficiently through a single hub. The services available in the Port Community System provide concrete savings in time and money from day one. Please find more information on Portbase at www.portbase.com.
